We finally completed all orders! Next step is Damaged item and lost shipping issue.
over 1 year ago
– Mon, Oct 10, 2022 at 11:32:07 AM
Hi Backers,
We are very happy to announce that we have shipped 99.8% of orders.
Only some customers who did not provide an address or incorrect information were left undeliverable.
Because Backers approached us for complaints through many different channels, sometimes the same question would appear in EMAIL, IG, FB, KS. We were very confused, so there was a delay in replying.
We are very sorry that we have not been able to respond to your various questions in a timely manner.
We currently count about 10 to 15 backers who have lost their shipments, and about 50 pcs whose EXINNO is damaged.
After-sales problems:
Now we can fully handle backers customer after-sales problems.
We will now collect and process the data of all Backers in a unified manner
We will create an online form that requires you to fill in all the information in official English.
If you do not have any questions, please do not fill out this form.
sheet: https://forms.gle/he4wJqzJN357ov8i8
We will send an email to provide a solution asap.
Warning:
Please submit and fill in within 24 days, after this time limit, we will not process any further requests.
According to the Privacy Agreement, we cannot communicate with customers privately, only posting here
Pre-order EXINNO:
We have completed the optimization and upgrade of the Vr.3.2 version a few days ago. And obtained CB, CE, KCC, KC, PSE, BSMI safety certification.
We have greatly stabilized the quality of production and products, and the extension cord has also been greatly improved.
So far we have sold 18000pcs EXINNO, only 0.1~0.2% defective rate
This is the final perfect version. Your long wait is worth it.
If you want to buy more EXINNO, you can go to the following website, it will be shipped within 14 days:
https://www.egoshop.co/products/exinno-240w-real-time-wattage-display-usb-charger
About the EXINNO adapter & extension cable kit:
We are now arranging to replace the extension cable and plugs of various countries.
After our consideration, if We required Backers to send back a damaged extension cord, it will cause Backers to incur more shipping costs and waste time.
We decided that Backers didn't need to send back the damaged extension cable.
We will offer 40% OFF to purchase EXINNO adapter & extension cable kit(0.3KG).
And free the first 0.3KG global shipping.
This is the best way to save money and get Backers the fastest way to get new parts.
This link is only open to Kickstarter backers:
https://www.egoshop.co/products/e-fusion-2-adapter-extension-cable-kit-1
We will ship within 14 days.