What is the purpose of the small amount of trial EXINNO 120W manufacturing before going KICKSTARTER?
It helps to debug some preliminary problems, test the product features on a mass scale, discover and eliminate any potential threat for later stage mass production. Thus, backers can get an innovative product yet relatively mature in the production process.
Last updated: October 11, 2021 11:58
Why do we prefer to collect shipping fees after the campaign?
In doing so, we can help backers avoid paying extra fees or commission to a third party, since each backer’s mailing cost is different and sometimes the discrepancy is very huge among different regions, it would be much fair to collect the shipping fee based on each address. And we can provide more discounts on add ons products because of don’t need to pay an extra fee or commission.
Last updated: October 11, 2021 11:58
Can I buy the product Extension Cable / Travel adapters?
We reached the goal, will be free for all backers, but an additional shipping fee is needed, approximately 200 g. backers can buy this add-ons US$11/full set.
Last updated: December 06, 2021 07:05
If it is found that my tracking number has not been updated for a long time, or the package is missing.
Clare Lai DealerSend Office: (852) 3585 7169 Fax: (852) 3585 7167 E-mail: [email protected] https://dealer-send.com/
Last updated: November 24, 2021 10:30
I would like to make a change to my pledge level.
Pls Email to : [email protected]
Last updated: December 06, 2021 07:03
Current Estimated Shipping Date: January 2022
Last Updated At: 11/21/21What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.